Terms and Conditions

BOOKING 

• To ensure that all participants are painted, we recommend allowing one hour of painting time for every 6 people for complex designs and 10 people for simple designs; we may need more time depending on the motifs chosen.

• Please note that we will arrive before the event starts to set up.

• Please update us any changes of your booking. Please feel free to contact us for any questions concerning your event.

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CONFIRMATION 

• receipt of your inquiry form, we will discuss all details via email, WhatsApp messenger or telephone. Both parties will confirm the booking by email, WhatsApp messenger or telephone. 

 

FEE AND PAYMENT 

• After the booking has been confirmed and the service has been completed, you will be billed the agreed amount, please pay within 30 days.

• The payment methods could be bank transfer, cash or with TWINT. You will get a receipt upon request. 

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BOOKING CANCELLATION

• If you need to change or postpone your booking with less than ONE WEEK notice, we will do all we can to help, but you will be liable to pay 30% of the time cancelled, this is due to the fact that your date was secured and other enquiries may/have been lost and not recoverable.

• If you provide us with more than ONE WEEK notice of any alteration or cancellation, then we will try to accommodate any requests that you have. However, please be aware that we are under no obligation to meet your alternation. You can also cancel without any fee charged.

• If you require any alterations, such as a different number of guests or different start/end times, please let us know before the event begins. If any changes result in an increased cost, we may require a higher booking fee to be paid. We will confirm all details about any alterations beforehand.

• In the unlikely event that we have to cancel your booking due to unavoidable circumstances (e.g. illness/accident), we will give as much notice as possible and try to arrange an alternative date. If you choose not to accept the alternative solution, we will refund any fees you have already paid to us.

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SET UP

• It is the client's responsibility to obtain permission to perform face painting at the event venue and we are not responsible for any damage to third party equipment or property.

• We will bring all materials to make the magic happen. Please provide us with a small table and two chairs.

• To keep the painting area safe, we need a space away from loud noises and playful children, preferably against a wall and with good lighting. When you book, we will discuss our requirements and make sure everything is arranged. We take approximately 15 minutes to set up. The assembly and disassembly time is not charged as part of the service.

 

MANAGING THE QUEUE

• The artist will be too busy face painting and interacting with guests, we cannot to be responsible for managing the queue. Queues should be monitored by the event host or persons who designated by the client.

• If necessary, the artist will end the queue early to ensure that they are able to finish all guests who are waiting in line and end the event on time.

• Once the queue ends, no one other than those in the queue will be painted. The artist may paint numbers on the hands of everyone in the queue to ensure that no new people are added.

• We will try to finish painting at the agreed end time, if there are unexpected interrupts, we may charge more fee to compensate the time.

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DURING THE PROCESS

• Children (and their actions) remain the responsibility of their parents or guardians AT ALL TIMES.

• We DO NOT recommend applying face paint to children under the age of 3 years. 

• The client is responsible for informing those attending your event that there will be a face painter present and to advise the face painter if there is anyone that cannot be painted.

• LILLIPUTI reserve the right to refuse serving anybody that we deem unsuitable for painting. This will include any person who appears unwell or with conditions such as, but not limited to, infected or broken skin, skin allergy or eye infections, coughing or apparently sick, etc.  

• We refuse to paint any person who is abusive, intoxicated, rude or in any way threatening.

• We will discuss the motifs with you prior to the event. We don't usually improvise designs as this adds time to the process. We can do so if time permits and the artist feels up to it.     

• We will not paint a design that we deem to be offensive or inappropriate. 

• We adhere to a strict hygiene code. We wash all sponges and brushes after each event and change the water regularly throughout the event. To ensure that health and hygiene standards are met, we require that no one other than the artist touches our products.

• The person receiving the painting must have clean, dry skin and be able to sit still and not eat or drink during the painting process.

• Please keep in mind that there may be people at the party or event who do not want to be painted, or they are drawn to other activities, and we cannot guarantee that everyone will be painted as promised. Our quotes and guarantees are based on the agreed amount of time that we will keep painting continuously.

• We are not responsible for the welfare or safety of those waiting to be painted. It is the client's responsibility to ensure that children waiting are supervised AT ALL TIMES.

 

AFTER CARE

• We recommend participants should avoid placing their painted faces on clothes/material/furniture etc. We will not be held responsible for any staining on clothing or furniture. 

• We use professional face paints and products that are approved by the EU and USA FDA. For adding more WOW factor to the face painting, we may use glitters and adhesive gem stones, they are specially manufactured for safe use on the face and body. However, please note that all cosmetics can cause allergic reactions on rare occasions, and we cannot be held liable for this. It is your responsibility to advise us of any sensitivity prior to painting. 

• When your face painting contains glitters or gems, avoid rubbing them onto the skin or into eyes. Please make sure you remove them first before washing.

• Face paints are easily removed with gentle soap and water. Some paints may leave a slight tint on the skin which should fade in a day or so.  Avoid scrubbing the painted area and moisturize the skin to keep it hydrated. 

 

PHOTO POLICY

• We would like to promote our services when attending your event. This means that we may provide business cards, brochures or posters UNLESS you specifically request us not to.

• We may ask permission from the person being painted (or their parent/guardian) to take photographs of our work. With the verbal consent, the artist has the right to use these images and any reproduction or adaptation of the images in our portfolio and marketing materials without revealing the identity of the person.

• If you do not wish to be photographed, we won't be offended.

• You can contact us at any time to request that we remove any images you have previously agreed to use and we will be happy to do so.